Oakmont’s Ongoing Support to Residents
Our Oakmont Senior Living employees, in partnership with emergency officials, residents and their families, successfully evacuated over 400 seniors living at our Santa Rosa properties. Our senior residents were in good hands as staff boarded them onto buses in the middle of the night and transported them to a safe evacuation site in the town of Santa Rosa.
Staff worked with local pharmacies to ensure that all medications for Villa Capri residents were replaced within 24 hours of the evacuation. Medications from the other three communities were retrieved and distributed to residents to ensure their medical needs were met.
The culinary team assembled at the evacuation site and made breakfast for all residents at the evacuation site the morning of the fire.
Some residents were reunited with their families throughout the day of the fire and elected to stay with them while repairs and restoration took place in the Fountaingrove neighborhood. For those who stayed at the evacuation site, Oakmont Senior Living arranged for residents to temporarily reside at two other retirement communities in the Greater Bay Area while repairs and restoration took place in the Fountaingrove area. Our dedicated Oakmont employees – many of whom lost their own homes to the fires – worked tirelessly to provide around-the-clock emotional support, lead engaging activities for our residents and ensure that all of their needs were met during this trying time. Residents were provided with the comparable daily accommodations they received at their respective Santa Rosa communities while they resided at a temporary location during the restoration process.
For residents who had previously resided at Villa Capri, Oakmont Senior Living set up a phone hotline for families, which provided information about availability at other retirement communities in the area. Then, staff members coordinated relocation of all Villa Capri residents to ensure they were placed with suitable accommodations. All Villa Capri residents were situated in new living situations within two weeks of the fires.
“We live at Varenna and would like you to know how much we appreciate the very professional and excellent way we were treated by your staff throughout the fire evacuation process. They were so helpful and kind during the entire six weeks. We really appreciated the daily meetings to keep us informed and to answer the many questions we all had concerning the status of Varenna and our impending return. Thank you all for everything you have done for us.”
“My sister and I would like to commend the administration and staff of Villa Capri for the outstanding evacuation that happened early Monday morning. The fires in Santa Rosa were a horrendous event and it is amazing that everyone was saved. We are also grateful for the super attentive follow up care at Belmont Village. All the clients from Santa Rosa appear to be calm, and secure. It must be comforting for them to see so many familiar faces. Thank you for making that happen!”
“We are grateful to the outstanding owners, management, and staff who were able to safely evacuate hundreds of residents the night of the firestorm. We know many of the staff lost their own homes that night. Our thoughts and thanks go out to all of them.”
“The response at Varenna was excellent by 1st responders, staff and even residents. The generator did go on (I think it’s right below our bedroom) and there was emergency lighting in the hallways and in the lobby. Name checks were made as we boarded the bus, again at the church and when we boarded the bus for Concord as well as leaving Concord. I don’t know what else the staff could have done. In my mind safety and evacuation was prime in everyone’s mind.”