“My sister and I would like to commend the administration and staff of Villa Capri for the outstanding evacuation that happened early Monday morning. The fires in Santa Rosa were a horrendous event and it is amazing that everyone was saved. We are also grateful for the super attentive follow up care at Belmont Village. All the clients from Santa Rosa appear to be calm, and secure. It must be comforting for them to see so many familiar faces. Thank you for making that happen!”

Linda and Patricia, Family Member of Resident

“I wanted to thank you for your patience and personal attention in helping my mother evacuate from Varenna and to find her way from the Cottingtown Mall to the New Vintage church. It is quite amazing that you were able to program her car’s navigation system, which has always been a mystery to me!

I am glad she lives in a secure, safe place and feel that she is in good hands.

I read the online article on ABC7News.com about the Varenna evacuation and think that it missed the real story: that the management and employees of Varenna were personally helping the residents while their own families and homes were in danger.

Thank you again. I know my mother is looking forward to returning to her home in Varenna when the time comes”.

Carla, Family Member of Resident

“We are grateful to the outstanding owners, management, and staff who were able to safely evacuate hundreds of residents the night of the firestorm. We know many of the staff lost their own homes that night. Our thoughts and thanks go out to all of them.”

Andrea, Family Member of Resident

“Just a note to let the management know that Michael Simpson and Joel were SO helpful on Friday. It is a pleasure to have them in the Varenna community. ”

Juliet, Family Member of Resident

“I know you’re all dealing with a chaotic situation, and I’m really impressed by the speed, detail, and thoroughness of all your team’s communications.”

Son of Resident, Oakmont of Varenna

“After putting in a request to staff, I got an email yesterday saying that my beloved plants were retrieved from my apartment. Thanks to all for helping us get through a completely unanticipated set of circumstances for which none of us could be prepared!”

Resident, Oakmont of Varenna

“After putting in a request to staff, I got an email yesterday saying that my beloved plants were retrieved from my apartment. Thanks to all for helping us get through a completely unanticipated set of circumstances for which none of us could be prepared.”

Resident, Oakmont of Varenna

“You’re all doing a fantastic job!!! Please take care and get some rest.”

Daughter of Resident, Oakmont of Varenna

“Thank you to the entire Varenna team for the amazing job you’re all doing during this crisis. With gratitude for all your efforts to help and keep us informed.”

Daughter of Resident, Oakmont of Varenna

“You’re all doing a fantastic job!! Please take care and get some rest.”

Daughter of Resident, Oakmont of Varenna

“Thanks for your great communications on all this, and I hope the homes and families of everyone on the team at Oakmont are safe and secure.”

Son of Resident, Oakmont of Varenna

“Thank you to the entire Varenna team for the amazing job you’re all doing during this crisis. With gratitude for all your efforts to help and keep us informed.”

Daughter of Resident, Oakmont of Varenna

“Before anything else I have to comment on the excellent handling by first responders and staff both Sunday night during the evacuation and later at the church facility.  We were made comfortable and kept well informed.”

Hank, Resident

“The response at Varenna was excellent by 1st responders, staff and even residents.  The generator did go on (I think it’s right below our bedroom) and there was emergency lighting in the hallways and in the lobby.  Name checks were made as we boarded the bus, again at the church and when we boarded the bus for Concord as well as leaving Concord.  I don’t know what else the staff could have done.  In my mind safety and evacuation was prime in everyone’s mind.”

Varenna, Resident
“I am writing to thank you so much for the work you and your staff are doing to take care of the Varenna residents. My evacuated mother and I visited her friends in Concord yesterday and everyone was emphatic that they feel very well cared for.

I especially want to rebut the ABC news story which criticized staff response. My mothers account of that night – and my own experience in that firestorm – paints a desperate situation where you and your staff stayed calm and did everything you could to get residents out at a time when your own lives were at risk. The reporter should have articulated that your own family was running for their lives but you went to Varenna to save the lives of the residents. You are a hero and yesterday I could see the high regard the other residents have for you because of what you and your team did that night.”.

Carolyn, Family Member of Resident

An Oakmont Caregiver loaded up my father and 2 other residents in her personal vehicle to evacuate them to safety. While in route the caregiver received a call from her children to let her know that their home was being evacuated and asking her to come home. The caregiver told her own family that “she is responsible for her residents and could not come home”. I cannot thank her enough, “what she did was nothing short of heroic”.

Bryan, Family Member of Resident

“Sometimes during a crisis, there is a tendency to feel like you’re working in a vacuum and no one notices what you’re doing. Not the case. You were fabulous, and I so appreciate all the little and big things you are doing while under enormous pressure. We were able to get Rod’s hearing aid, medicine, wallet, etc. and your crew brought them to us down the hill. Please extend our gratitude to Nathan, Joel, Pouya, and the others to have all pitched in. Just having his hearing aides made Rod cry.”

Jeff, Family Member of Resident

“I want to thank all of the employees and other residents who helped her out of the building on Monday morning. It was truly harrowing and is amazing that all got out ok. I am very grateful for your amazing accomplishment. Seeing your faces at New Vintage when I picked mom up revealed to me the great stress you were experiencing. I hope you are all recovering and are with family and loved ones.”

Mary, Family Member of Resident

“I want to thank your excellent staff for the safe evacuation of my mom. I am so grateful to Charlotte, Esther and everyone who assisted with the transfer and settling into temporary abode. My sister Annie met up with you all in Albany, Mom was fine and happy, thank you, thank you!!!”

Judy, Family Member of Resident

“Thank you for all you and your team are doing on behalf of the residents. We are immensely grateful and impressed with all you are doing. I hope you and your family are safe and well.”

Carole, Family Member of Resident

“My folks lived at Villa Capri. They are both fine. I just wanted to echo your sentiments. The action of the Villa Capri staff during this fire was heroic and we are grateful for all that they did to save lives during this terrible event. I am so sorry to hear that you lost your home. It is unimaginable to me what you are going through.”

Doug, Family Member of Villa Capri Resident

“It’s hard to believe that anyone would publish such a one-sided article as that in today’s PD. I am a Varenna resident and was involved in the evacuation on October 9th. Not only were residents taken care of at that time, but the staff continues to provide assistance on a daily basis. Considering some of the staff have lost their homes, their actions are commendable.”

Michael, Oakmont of Varenna Resident
“Please send me info on where I can send a donation. Debbie (Villa Capri) and the entire staff need much recognition. They saved my Mom’s life. I hope Oakmont finds an appropriate way to thank them and keeps all of them employed.”
Erik, Family Member of Resident